Refund policy

You have fourteen days to change your mind. If you cancel within fourteen days of the first charge on a subscription, we refund everything you paid, with no questions asked. That period matches the right of withdrawal European law grants for distance contracts, and we apply it to everyone, not only to those the law covers.

After those fourteen days you can cancel whenever you like and keep access until the end of the period you have already paid for, but we do not refund the unused part of that period. Cancelling means not being charged again, not losing what is already paid.

A single document is a one-off purchase, not a subscription. As long as it has not been generated, we refund it in full.

Once generated there is no refund, for a concrete reason: generating a document consumes artificial intelligence work that we pay for at the moment it happens. If the result is not what you expected, talk to us before asking for a refund, because we can almost always fix it with an adjustment or a fresh generation.

The policy is exactly the same. Only the mechanics differ: in these countries payment is by mobile wallet or bank transfer, with no automatic debit, and each period is a separate purchase. That means there is nothing to cancel in the sense of stopping future charges, because they do not happen on their own, but the fourteen-day window on each payment applies just the same.

If Calau is unavailable for a prolonged period through our fault, and that prevented you from using what you paid for, we refund the corresponding part or extend your term, whichever you prefer. We look at these cases one by one, because an outage of minutes is not the same as one of days.

Write to us saying what you bought and why you want the refund. There is no form to fill in. We reply within two working days and, when a request is accepted, the money goes back by the same route it came, within a period that depends on your bank or operator and is usually five to ten working days.

Card payments are processed by Paddle, which acts as merchant of record and issues the invoice. Payments in Mozambique are processed by a local aggregator and invoiced by MAXIMUM CONSULT. In either case, send the refund request to us and we handle the rest.

For any question, write to geral@calau.app. This policy complements the Terms of Service and does not affect rights granted to you by the law of your country.