Terms of Service

Calau is a platform that helps prepare technical and financial proposals, expressions of interest, funding requests and other application documents, with the assistance of artificial intelligence. The platform analyses documents, suggests structure and content, calculates budgets, and produces the final files in the requested formats. The final decision on the content of each document, and responsibility for it, always rest with the organisation that submits it.

• You are responsible for keeping your password confidential and for all activity carried out with your account.
• You must provide truthful information when creating the account and configuring the organisation.
• You must notify us immediately if you suspect unauthorised access to your account.
• Each organisation is responsible for managing who has access to its account and with what role.

The documents, CVs, data and other content you upload remain yours (or that of whoever holds the corresponding rights). By uploading them, you authorise Calau to process them to the extent necessary to provide you the service, including sending them to artificial intelligence providers under the terms described in the Privacy Policy. You are responsible for ensuring you have the right to upload each piece of content, including the consent of the people whose CVs and other personal data you upload.

Documents produced by the platform at your organisation's request are yours to use as you see fit, including submitting them to tenders and contracting entities.

Content generated by artificial intelligence may contain errors, inaccuracies or omissions, especially when the underlying information is insufficient. The platform explicitly flags what it could not confirm from the available sources, but it does not replace human review. It is your responsibility to review, correct and approve any document before submitting it to a contracting entity or third party. Calau does not guarantee that a proposal produced or supported by the platform will be accepted, shortlisted, or win a tender.

You may not use Calau to:

• Upload illegal, defamatory content, or content that infringes third-party rights.
• Attempt to access another organisation's data, circumvent the isolation between organisations, or test the platform's security without prior written authorisation.
• Use the platform to produce fraudulent documents or to mislead a contracting entity as to material facts (experience, certifications, capacity).
• Resell or make the platform's access available to third parties without authorisation.

Access is subject to a plan with usage limits (documents, users, artificial intelligence processing units) shown in the platform itself. A new organisation gets a free trial period; once that period ends, or the contracted plan's limit is reached, some features become unavailable until a paid plan is activated or renewed. Plans can be subscribed to directly in the platform, by card or by mobile wallet depending on the country, or agreed with MAXIMUM CONSULT. Prices vary by country or region and are always shown before payment. The conditions for getting money back are set out in the Refund Policy.

We make reasonable efforts to keep the platform available and to give advance notice of planned maintenance, but we do not guarantee uninterrupted availability. We are not responsible for unavailability caused by factors beyond our reasonable control (failures of external providers, force majeure).

To the extent permitted by applicable law, Calau and MAXIMUM CONSULT are not liable for indirect losses, loss of profit, or the loss of a tender or business opportunity, arising from the use of the platform. Our total liability to you, for any reason related to the service, is limited to the amount paid by your organisation in the twelve months preceding the event giving rise to the claim.

We may suspend or terminate an account's access in the event of a breach of these terms, non-payment, or use that endangers the platform or other organisations. You may close your account at any time by contacting us; data is handled under the terms described in the Privacy Policy.

We may update these terms to reflect changes to the service or to applicable law. We always publish the date of the last update at the top of this page; for significant changes, we also notify by e-mail. Continued use of the platform after a change takes effect means you accept it.

These terms are governed by the law of the Republic of Mozambique, without prejudice to consumer protection or personal data rules that are mandatorily applicable in your organisation's country.

For questions about these terms, write to geral@calau.app.